Constructor powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and we differentiate ourselves by focusing on metrics over features, reinventing search and discovery as a machine learning challenge to improve metrics like revenue. We're approximately doubling year over year and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and value empathy, openness, curiosity, and continuous improvement.

As a Customer Success Manager, you'll join a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Job Title: Customer Success Manager - French Speaker
Location: Remote (EMEA – covering French customers)
Employment Type: Full time
Department: Customer Success

• Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
• Understand the needs and roles within enterprise organizations and help manage prioritizations and misalignments
• Help craft both internal and external narratives for what's needed to make a customer successful
• Effectively ask for and manage engineering time to ensure important work for customers is prioritized
• Field and troubleshoot customer support requests
• Creating and updating customer documentation and training materials as needed
• Always looking for new ways to make our integration process more robust and make customers feel even more successful

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
• Excellent communication and interpersonal skills
• Know what an API is and have interacted with them before
• Excellent ability to quickly understand different roles in an organization and craft clear narrative to get people behind your ideas
• Ability to convince and motivate those around you to do what you know is right
• Enjoy interacting with customers and solving new problems daily
• Ability and desire to learn quickly, think outside the box, and come up with solutions
• French language proficiency required (to support French customers)

Benefits

• A competitive compensation package including stock options
• Fully remote team – choose where you live
• Work from home stipend
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact

How to Apply
Apply using the link below:
https://apply.workable.com/constructor-1/j/6090543649/

Constructor is an equal opportunity employer committed to cultivating a work environment that is diverse, equitable, and inclusive.

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