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HSI is seeking a Post-Sales Operations Specialist to manage deal processing after a sale is completed, serving as the key liaison between Finance and Sales to ensure seamless transition of closed deals into the finance system for invoicing.

Job Title: Post Sales Operation Specialist, EMEA
Location: Remote (EMEA region) / London, England, United Kingdom
Employment Type: Full time
Department: POSS (Post-Sales Operations)

• Assist with contract modifications and post-sale adjustments in Salesforce
• Liaise with Finance and Sales to answer questions as needed
• Provide training and guidance to CSMs, NSEs and AEs on post-sales workflows and best practices
• Troubleshoot and resolve Salesforce-related issues impacting contract management
• Collaborate with cross-functional teams to improve post-sales operational efficiency
• Participate in process enhancement initiatives to optimize the customer lifecycle
• Handle special projects as assigned by leadership

• Minimum 3 years of experience in customer service or sales support with strong Salesforce CRM expertise
• Bachelor's degree preferred; equivalent experience accepted
• Proficiency in MS Office, especially Excel (advanced preferred), and Salesforce

Competencies

• Attention to Detail: Maintain accuracy in contract amendments and renewal processes
• Logical Thinking: Identify logical solutions for post-sales data integrity and workflow improvements
• Passion: Be committed to enhancing the customer experience through operational excellence
• Impact: Take initiative in resolving issues and optimizing post-sales processes
• Problem Solving: Utilize problem-solving methodologies to address contract-related challenges

How to Apply
Interested candidates should apply directly through the HSI careers portal. https://apply.workable.com/hsi-1/j/1DFEC4A2FC/

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