If you are a ServiceNow administrator or developer looking to move beyond basic configuration and into true process automation, this course offers a deep, hands on dive into catalog items, record producers, workflows, and the Flow Designer. It covers everything from creating user friendly service catalog items and configuring submission forms to building codeless, scalable workflows with approvals, notifications, and dynamic data mapping.

This Course Offers

• Complete Mastery of Catalog Items: You will learn how to create and configure catalog items, manage categories, understand catalog settings, and design user friendly request forms that streamline service delivery.
• Hands On with Record Producers: The course covers how to configure record producers to automate form submissions, enabling users to create records directly in ServiceNow without navigating complex backend processes.
• Practical Workflow and Flow Automation: You will learn how to build efficient workflows and use the modern Flow Designer to create codeless, scalable automations that integrate approval flows, notifications, and dynamic data mapping.
• Advanced Variable Management and Troubleshooting: The course covers variable management, approval flows, notifications, debugging, and troubleshooting techniques, plus best practices to ensure your solutions are robust and maintainable.

Why We Love This Course

1. It is incredibly deep and comprehensive. With over 12.5 hours of video content spread across just 15 lectures, this course goes into exceptional detail on each topic. You are getting a deep dive, not a surface level overview.
2. It focuses on high value, in demand skills. ServiceNow catalog and workflow automation are core competencies for platform administrators and developers. Mastering these skills directly impacts your ability to deliver automated service experiences and makes you more valuable in the job market.
3. It is structured for practical application. The course covers variable management, approval flows, notifications, and dynamic data mapping, which are the exact components you will use daily when building real catalog items and automations.
4. It is designed for those with foundational knowledge. This course assumes you already have ServiceNow Admin knowledge and builds directly on that foundation, making it efficient for professionals who want to level up without repeating basics.

If you are serious about advancing your ServiceNow career, mastering catalog items, workflows, and Flow Designer is essential. This course provides the deep, practical training you need to build robust, maintainable automations.

• ServiceNow administrators who want to move beyond basic configuration and into catalog and workflow automation.
• ServiceNow developers and aspiring developers who need to build custom catalog items, record producers, and automated flows.
• IT professionals responsible for service catalog management, request fulfillment, or process automation within ServiceNow.
• Anyone preparing for ServiceNow certification or job roles that require advanced catalog and workflow skills.

• ServiceNow Admin knowledge is required to take this course, as it builds on foundational platform understanding.
• Access to a ServiceNow instance (personal developer instance or work instance) is recommended for practicing the hands on exercises.
• A willingness to work through detailed, technical demonstrations and apply best practices is essential.

Interested in exploring more business lessons? Check out our full course library to continue building your skills and advancing your learning journey.