Account Manager SMB role owning a portfolio of Glovo's small and medium business partners and turning it into a growth engine. The position involves driving commercial growth through negotiations, promotions, and Glovo Ads, while fixing operational issues that cost partners orders. The role is hybrid, based in Lagos, with 1–2 field days per week.

• Job Location: Lagos, Nigeria
• Employment Type: Full-time (Hybrid)
• Salary: Not stated

Glovo is part of the Delivery Hero Group, a global local delivery platform operating in around 70 countries and headquartered in Berlin, Germany. The app connects millions of users with restaurants, grocers, supermarkets, and retail stores across more than 1,500 cities in 23 countries. The company emphasizes career development, hybrid flexibility, and a culture built on diversity and ownership.

Portfolio & Commercial Growth

• Own a portfolio of SMB partners end to end (orders, GMV, AOV and profitability)
• Build account plans for partners with the most potential
• Negotiate commissions and terms, secure promotions and new branches
• Upsell Glovo Ads and in-app visibility products

Engagement & Data

• Run around 40 focused partner calls a day and 1–2 field days a week
• Run weekly portfolio reviews in Looker, Google Sheets and Salesforce
• Bring partners clear, data-backed business reviews

Operations & Retention

• Partner with Partner Operations, Live Ops and Courier Ops to improve availability, prep times, cancellations and delivery times
• Share market insights and help shape new campaigns and products
• Spot at-risk partners early, resolve escalations end to end and keep churn low

• 1–3 years in account management, sales, business development or merchant/vendor management, ideally in marketplace, food delivery, fintech, e-commerce or FMCG
• A track record of hitting commercial targets and negotiating with business owners
• Strong analytical skills, confident in Excel/Google Sheets and dashboards
• Experience managing many accounts at once with discipline and follow-through
• Ownership and resilience, solving problems end to end in a fast-moving environment
• Excellent spoken and written English
• Based in Lagos or Abuja and happy to spend time in the field

Nice to Have

• Knowledge of food delivery / q-commerce metrics and the Lagos or Abuja restaurant and retail scene
• Experience selling digital ads or promotions
• SQL or Looker skills
• Yoruba, Hausa, Igbo or Pidgin
• Bachelor's Degree in Business, Economics, Marketing or a related field

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This suits someone who likes a split between desk-based analysis and face-to-face partner meetings, since the role builds in weekly field days. Managing an SMB portfolio at Glovo's scale means your commercial decisions show up quickly in order volume, which is useful if you want measurable wins early.

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