An American Citizen Services (ACS) Assistant is needed to provide passport, citizenship, and special consular services for U.S. citizens in the consular district. The role serves as a primary point of contact for U.S. citizens, maintains a network of public and private sector contacts, and assists with crisis preparedness and emergency messaging.

• Job Location: Lagos, Nigeria
• Salary: USD $25,357 per year
• Employment Type: Full-time (40 hours per week), Permanent
• Benefits: Competitive compensation and benefits package for local employees
• Application Deadline: May 12th, 2026
• Work Schedule / Mode: On-site, telework not eligible

The U.S. Consulate General Lagos is a diplomatic mission representing the United States in Nigeria, providing consular services including passport, citizenship, and emergency assistance to U.S. citizens

• Provide passport, citizenship, and special consular services for U.S. citizens
• Serve as one of the primary points of contact for U.S. citizens in the consular district
• Maintain a network of public and private sector contacts who may be able to assist U.S. citizens
• Communicate directly with citizenship applicants and U.S. citizens in distress
• Assist in the preparation of emergency messaging and website updates
• Work with the ACS Chief, consular officers, and other post staff on crisis preparedness and response
• Perform administrative duties and support other consular section units as required

• Completion of two years of college or university studies is required
• Minimum two years of administrative work, case management, or customer service work experience is required
• Fluent speaking, reading, and writing in English is required
• Knowledge of local cultural, social, and legal environment
• Knowledge and skills of MS Word, Outlook, Excel, and PowerPoint are required
• Must be able to act independently and exercise sound judgment at all times
• Initiative, common sense, and tact are required to meet unexpected and unique situations
• Discretion is required to uphold privacy rights of U.S. citizen customers
• Must be able to maintain working relationships with local officials, including representing the post with high-level contacts
• Must be able to work professionally and productively with contacts and customers from all backgrounds
• All selected candidates must be able to obtain and hold a public trust clearance
• Selected candidate must be able to begin working within a reasonable period of time (6 weeks) upon receipt of agency authorization

How to Apply
Interested and qualified? Apply here. Click the "Apply to This Vacancy" button at the top of the page to begin your application. For more information, visit the U.S. Mission website here.

Why this job might be a good fit
This role is ideal for a detail-oriented professional with at least two years of administrative or customer service experience, strong computer skills, and the ability to exercise sound judgment while assisting U.S. citizens in a diplomatic mission environment.

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