This Admin & Customer Experience Officer role focuses on managing customer inquiries across WhatsApp, Instagram, calls, and email for a premium events rental company. The Officer will convert inquiries into bookings through timely follow-ups and manage booking calendars, invoices, and client records. Day-to-day work covers customer engagement, payment tracking, and feedback collection in Lagos, Nigeria.

• Job Location: Lagos, Nigeria
• Employment Type: Full-time
• Salary: ₦150,000 – ₦200,000

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Managing customer inquiries across WhatsApp, Instagram, calls, and email
• Converting inquiries into bookings through timely follow-ups, quotations, and client engagement
• Managing booking calendars, invoices, receipts, rental agreements, and client records
• Tracking payments and coordinating with the operations team
• Resolving customer complaints and maintaining strong client relationships
• Collecting feedback, reviews, and event content to support the brand

• Candidates with 1–3 years of experience in customer service, administration, sales, or a related role
• Strong communicators with excellent organisation and follow-up skills
• Candidates proficient in Google Workspace, WhatsApp Business, Canva, and CRM tools
• Individuals who can multitask, solve problems, and remain professional under pressure
• Experience in events, hospitality, or rentals is an added advantage

How to Apply
Interested candidates should send their CV to applytalentacceleratorafrica@gmail.com with "Application - Admin & CX Officer" as the email subject.

Why This Job Might Be a Good Fit
This role suits someone with early customer service or admin experience who wants to combine booking conversion with behind-the-scenes coordination rather than pure front-desk support. Because the position covers inquiries, payments, and client records, it builds practical customer experience skills that transfer across events, hospitality, and service businesses.

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