The Administrative Assistant will coordinate daily administrative operations, manage customer inquiries, maintain CRM records, track leads, and ensure seamless communication between clients and internal teams.

• Job Location: Lekki Phase 1, Lagos (Candidates must reside in or around Lekki Phase 1)
• Employment Type: Full-Time
• Salary: ₦200,000 Gross Monthly

Our client is a fast-growing car hire and mobility services company dedicated to providing seamless transportation solutions. The company values professionalism, customer satisfaction, and efficient service delivery.

Administrative & Office Support

• Manage daily administrative operations to ensure the smooth running of the office.
• Maintain accurate documentation, records, and filing systems (both physical and digital).
• Schedule meetings, appointments, and coordinate calendars.
• Handle incoming calls, emails, and customer inquiries professionally.

CRM & Lead Management

• Manage and maintain the company's CRM platform by updating customer information and interactions.
• Track, qualify, and assign incoming customer leads.
• Follow up with prospective customers to improve lead conversion rates.
• Monitor the customer journey from inquiry to booking and after-service follow-up.
• Generate periodic CRM and sales pipeline reports for management.
• Ensure customer data integrity and accuracy within the CRM system.

Customer Service & Booking Coordination

• Respond promptly to customer inquiries via phone, email, WhatsApp, and social media platforms.
• Coordinate vehicle booking requests and communicate with operations to ensure service delivery.
• Assist customers with booking confirmations, amendments, and cancellations.
• Address customer complaints professionally and escalate complex issues where necessary.
• Maintain high customer satisfaction through timely communication and follow-up.

• BSc or HND in Business Administration, Office Management, Marketing, or a related discipline.
• Minimum of 2 years' experience in an Administrative Assistant, Customer Service, Front Desk, Sales Support, or similar role.
• Experience working in a service-oriented business such as transportation, logistics, hospitality, travel, or car hire is an added advantage.
• Proven experience using CRM systems (e.g., Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, Pipedrive, or similar platforms).
• Experience managing customer leads and sales pipelines.
• Basic reporting and data analysis skills.
• Must reside within Lekki Phase 1, Ikate, Oniru, Victoria Island, Chevron, Ajah (close proximity), or nearby locations.
• Smart, professional, and well-presented.

How to Apply:
Qualified candidates should Apply here.

Why this job might be a good fit:
This role is ideal for an organized and customer-focused administrative professional based near Lekki Phase 1 who enjoys managing CRM systems and supporting mobility operations. It offers a competitive gross salary and the opportunity to work in a fast-growing service industry.

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