The Area Collections Executive will drive the efforts and processes related to collections of PAYG products in the field, assessing regional portfolio and repayment trends, conducting mystery market visits, providing weekly updates to Sales and Risk Management teams, and training Field Sales Executives on dealing with repossessions and difficult customer collection issues.

• Job Location: Afikpo & Abakaliki, Ebonyi State
• Employment Type: Permanent – Full-Time (Onsite)
• Salary: Not stated

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. The company employs 3,500 full-time staff in 14 countries.

• Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas.
• Providing weekly updates to Sales and Risk Management teams on field interventions performed and results achieved.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers.
• Reporting any cases of product tampering observed in the field.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and setting up the critical collection area.

• Have a Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management, or related fields.
• Have at least 1 year of work experience in a similar position with field experience and with rural customer settlements.
• Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have relevant experience from Microfinance/Fintech or banking background on Credit Collections debt recovery.
• Have good communication and people skills.
• Are excited about working with rural customers and resolving their issues.
• Have excellent issue-tracking and resolution skills.
• Work with multiple sales teams and cross-functional teams seamlessly.
• Knowledge of the territory will be an added advantage.

How to Apply

Interested and qualified candidates should Apply here.

Why This Job Might Be a Good Fit

This full-time onsite role is ideal for a candidate based in or near Ebonyi State with at least 1 year of field experience in collections, microfinance, or fintech. It offers the opportunity to work with a leading off-grid solar energy company and contribute to rural customer engagement and financial inclusion.

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