Beacon Power Services is a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities, BPS aims to lead Africa's power sector through data and innovation.

We are looking for a client-facing and operationally driven Associate – Product Operations to support the successful deployment and adoption of our products across our clients. Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them. This role operates at the intersection of Product, Operations, and Commercial.

• Job Location: Lagos, Lagos State, Nigeria
• Department: OPS – Operations
• Unit: POP – Product Operations
• Reports to: Senior Manager – Product Operations
• Work Arrangement: Hybrid (2 days in the office, 3 days remote) – The role requires frequent meetings with clients and regular work from their premises.

Client Onboarding & Platform Enablement

• Support the onboarding of clients by coordinating setup, identifying key stakeholders, and delivering structured platform training.
• Coordinate with Product and Commercial teams to align onboarding plans with client timelines and expectations.
• Develop and maintain training materials and onboarding documentation.

Client Support & Operational Coordination

• Serve as a primary operational point of contact for clients using the platform.
• Provide centralized back-office support for operational and platform-related issues.
• Coordinate with Product, Engineering, and Operations teams to resolve issues and ensure timely follow-up.

Product Feedback & Operational Improvement

• Collect and structure client feedback and operational insights related to platform usage.
• Work closely with Product teams to communicate user needs and improvement opportunities.
• Contribute to the development and documentation of operational procedures, SOPs, and workflows to ensure consistent service delivery.

Professional & Technical Strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a closely related role.
• Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration.
• Experience working with product management and collaboration tools such as JIRA or similar platforms.
• Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights.
• Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences.

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams.
• High degree of autonomy and accountability, comfortable operating independently and as part of a team.
• Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations.
• Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities.
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly.
• Strong client-facing presence with the ability to communicate and present ideas clearly.

Nice to Have

• Experience in a B2B technology, SaaS, or energy technology environment.
• Familiarity with grid management systems, utility software platforms, or energy sector technologies.
• Fluency in French.

How to Apply
Interested candidates should apply directly through the Greenhouse portal using the link below:
https://job-boards.eu.greenhouse.io/beaconpowerservices/jobs/4812643101

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