The Associate, Resolution Team will provide customer support to school staff, supervisors, principals, and regional managers through the call center, handling calls, resolving issues, tracking complaints, maintaining records, and ensuring excellent service delivery.

• Job Location: Lagos State, Nigeria (Preferred locations: Maryland, Yaba, Palmgrove, Onipanu, Surulere, and nearby areas – proximity is important)
• Employment Type: Full-Time
• Salary: Not stated
• Application Deadline: May 28, 2026

Since Bridge Nigeria opened its first school in 2015, it has been delivering improved learning outcomes for children in low-income communities across Lagos and Osun states. In its years of operation, Bridge pupils have topped the charts by performing exceptionally during the National Common Entrance Examinations since 2019 when Bridge pupils sat for NCEE for the first time. These and other performance results have earned Bridge pupils scholarships and admissions into some of the top secondary schools in Nigeria.

• Handle inbound calls and provide customer support to school staff and managers.
• Resolve issues and manage complaints professionally.
• Track complaints and maintain accurate records.
• Ensure excellent service delivery at all times.

• Strong communication and customer service skills.
• Good listening, multitasking, and problem-solving abilities.
• Ability to manage complaints professionally.
• Good typing speed (minimum 25 WPM, 85% accuracy).
• Experience with MS Office/Google Workspace.
• Customer care experience is an added advantage.
• Bachelor's degree in a related field.

How to Apply:
Send your CV to careers@bridge.sch.ng with the email subject: "Associate, Resolution Team".

Why this job might be a good fit:
This role is suitable for a customer-focused professional with strong communication and problem-solving skills, a bachelor's degree, and good typing speed, looking to work in a call center environment in Lagos (preferably near Maryland, Yaba, Palmgrove, Onipanu, or Surulere).

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