CashXpress Nigeria Limited, Lagos, Nigeria is a regulated digital money lending platform delivering accessible short- to mid-term loans through mobile and online channels.

This role blends text-based chat automation (chatbots, messaging workflows) with voice-enabled automation (IVR, voice assistants, speech-enabled dialogues) to create seamless multi-channel customer interactions. 

• Define product strategy and roadmap for automated chat and voice chat capabilities across channels (text, voice, IVR).
• Gather and prioritize requirements from stakeholders (customers, sales, support, operations, compliance) and translate them into user stories and specifications. 
• Lead end-to-end product lifecycle: discovery, prototyping, testing, iteration, and release.
• Collaborate with UX designers to craft intuitive chat and voice interfaces and with data analytics/ engineers from HO to improve NLP, ASR, NLU, dialogue management, TTS, and orchestration between script, text and voice flows. 
• Work with engineering teams to implement, monitor, and optimize automated conversation flows, error handling, fallbacks, and cross-channel handoffs. 
• Establish KPI and track success metrics (adoption, user satisfaction, automation coverage, cost savings, latency, escalation rates) and drive data-driven improvements. 

• Product management experience in chatbots, voice bots and assistants, IVR, or automation. 
• Strong understanding of natural language processing (NLP), speech recognition (ASR), NLU, dialogue management, TTS, and multi-turn conversation design.
• Experience with multi-channel experience design and user research for chat and voice interfaces. 
• Data-driven mindset with the ability to define KPIs, analyze usage data, and run experiments (A/B testing, multivariate testing). 
• Technical aptitude to collaborate with engineering, data science, and platform teams; familiarity with CRMs, cloud services, and deployment pipelines.

Nice-to-have: 
·        Experience with omnichannel orchestration, CRM integration, and contact centre platforms. 
·        Knowledge of regulatory requirements for voice and chat data in target markets. 
·        Experience in prototyping, demos, and customer-facing showcases of conversational automation. 
·        Typical deliverables Integrated product roadmap and backlog for chat and voice automation features. 
·        Prototypes and demos of combined chat and voice scenarios and automated workflows. 

HOW TO APPLY 
Please send your resume, and 1-page cover letter outlining your vision for scalable digital lending to: hr@cashx.ng

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