The Virtual Banker will resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients, while adhering to complaint management and dispute resolution processes.

• Job Location: Nigeria
• Employment Type: Full-Time
• Salary: Not stated

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage, serving clients from individuals and businesses to high net worth families and large multinational corporates. The bank is passionate about creating growth in Africa and bringing meaningful value to clients and communities.

• Effectively resolve customer complaints and complex queries.
• Ensure a consistent and positive brand experience for Africa China Banking clients.
• Adhere to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

• B.Sc in Social Science or a related field (Masters and professional certifications are an added advantage).
• Mandarin speaking is required.
• 1–3 years of experience in Operations, Channel, Call Centre, Helpdesk – Service, Support, Project Implementation, and Management.
• Experience in telecommunications support.
• Understanding of Stanbic IBTC's products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards.
• Computer literacy, particularly with Microsoft Word, Excel, and PowerPoint.

How to Apply:
Interested and qualified candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a Mandarin-speaking professional with 1–3 years of experience in operations, call centre, or customer support, strong knowledge of banking products and credit procedures, looking to work in a virtual banking environment with a leading Africa-focused financial services group.

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