The Business Process Improvement & Automation Intern will support the identification, analysis, and optimization of business processes across the organization, working closely with cross-functional teams to identify inefficiencies, design better workflows, and implement automation solutions that drive measurable impact.

• Job Location: Lagos
• Employment Type: Internship
• Salary: Competitive

Credit Direct is the Fintech arm of the FCMB Group, committed to delivering innovative financial solutions. The company values employees and offers a supportive work environment with benefits including competitive salary, staff bus, hybrid work, and development opportunities.

• Assist in documenting current ("As-Is") business processes across departments.
• Support the design of improved ("To-Be") process flows and workflows.
• Identify inefficiencies, bottlenecks, and opportunities for automation.
• Collaborate with stakeholders to gather requirements and validate process changes.
• Support the implementation of automation solutions.
• Participate in testing of new processes, systems, or enhancements.
• Maintain process documentation, SOPs, change logs, and create training materials for new workflows.
• Track process performance metrics and support reporting.
• Assist in change management and user adoption activities.
• Develop dashboards and reports to track KPIs and measure the impact of process changes.
• Assist in running pilot tests and gathering feedback before full-scale rollouts.
• Present findings and recommendations to team leads and departments.

• Strong analytical and problem-solving skills.
• Good understanding of process mapping (e.g., flowcharts, BPMN).
• Familiarity with tools such as Excel, Visio, Whimisical, Lucidchart, or similar.
• Interest in automation tools (e.g., Power Automate, Zapier, UIpath, RPA tools) is an advantage.
• Strong communication and stakeholder engagement skills.
• Detail-oriented with strong organizational abilities.
• Added Advantage: The mindset of thinking in "If/Then" statements; basic experience or strong desire to learn low-code/no-code platforms and project management tools like Jira or Asana; ability to break down messy, manual processes into logical steps; ability to communicate technical solutions to non-technical teammates.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This internship offers an analytical individual the opportunity to gain hands-on experience in business process improvement and automation within a fintech environment. Based in Lagos, it provides exposure to real business operations and the chance to build impactful solutions using process mapping and automation tools.

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