Not Specified 

The Call Center Agent will handle incoming and outgoing calls, provide accurate information to clients, resolve inquiries, and ensure excellent customer satisfaction while maintaining proper documentation.Key Responsibilities  Answer incoming calls from enrollees, providers, and clients.  

• Provide accurate information about HMO services, benefits, and policies.  
• Log all calls and follow up on unresolved issues.  
• Escalate complex matters to the appropriate department.  
• Assist clients with authorization requests and provider verification.  
• Maintain professionalism and empathy in all interactions.  
• Prepare daily call reports and update the CRM system.

• OND/HND/BSc in any relevant field.  
• 1–2 years experience in a customer service or call center role (HMO experience is an advantage).  
• Excellent communication and telephone etiquette.  
• Strong problem-solving and multitasking skills.  
• Good computer skills (Microsoft Office & CRM tools).  
• Ability to work under pressure and handle high call volume.

Apply here:ritaonyewuenyi@gmail.com