The Call Center Agent / Customer Service Representative will handle customer calls, respond to enquiries and complaints, and maintain accurate customer records while meeting service targets.

• Job Location: Independence Layout, Enugu (On-site)
• Employment Type: Full-Time (8 hours daily, 3 shifts available)
• Salary: ₦200,000–₦250,000/month

Bellviv Professionals operates in the professional services sector, supporting clients with customer-facing and operational functions. The firm handles inbound and outbound customer communication across multiple shifts. Its work environment is service-driven and performance-focused, with a strong emphasis on professional communication, accurate records, and reliable issue resolution.

• Handle customer calls professionally.
• Respond to customer enquiries and complaints.
• Provide accurate information and solutions.
• Follow up with customers when necessary.
• Maintain clear customer records.
• Communicate confidently and professionally.
• Work effectively under pressure.
• Meet customer service and performance targets.
• Escalate complex issues appropriately.
• Work independently while collaborating with the team.

• Minimum 2 years' experience in call center, customer service, contact center, or a related role.
• Must currently reside in Enugu.
• Excellent verbal and written communication.
• Good listening and problem-solving skills.
• Professional telephone etiquette.
• Comfortable working with computers and customer service systems.
• Ability to work on-site in Independence Layout, Enugu.
• Willingness to work any of the available shifts.

How to Apply
Interested candidates should Apply here. Only candidates who meet the requirements will be considered.

Why This Job Might Be a Good Fit
This role suits someone who is comfortable on the phone all day and can stay composed with frustrated customers. Because the role runs across three shifts and includes escalation handling, it builds strong call centre discipline and customer resolution experience that transfers across banking, telecoms, and service industries.

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