Call Center Officer Job at JMG Limited (Lagos) – Apply Today

JMG Limited • Lagos • Full-Time

Job Description

This Call Center Officer role focuses on managing inbound and outbound customer interactions and handling enquiries and complaints professionally. The Officer will coordinate service requests and ensure timely resolution of customer issues while maintaining excellent customer satisfaction. Day-to-day work covers issue logging, escalation, follow-ups, and liaison with relevant teams for resolution.

  • Job Location: Victoria Island, Lagos
  • Employment Type: Full-time
  • Salary: Not stated

About the Company

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

Key Responsibilities

  • Handle customer enquiries and complaints
  • Log and escalate customer issues
  • Coordinate service requests and follow-ups
  • Liaise with relevant teams for resolution
  • Maintain customer records and satisfaction

Required Skills

  • HND/B.Sc. in Business, Sales & Marketing, or related field
  • 1–3+ years of call centre experience
  • CRM knowledge
  • Strong communication and problem-solving skills

How to Apply
Interested candidates should send their CV to career@jmglimited.com.

Why This Job Might Be a Good Fit
This role suits someone with call centre experience who wants a structured customer service position inside a corporate environment. Because the work covers enquiry handling, escalation, and CRM use, it builds practical service operations skills that transfer across customer support, client services, and operations roles.

About This Listing
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What You Should Know
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Disclaimer
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