The Call Centre Agent (Entry Level) will respond to customer inquiries, resolve issues, process orders and requests, maintain customer records in CRM, compile daily reports, perform customer follow-ups, and ensure a delightful customer experience.

• Job Location: Nigeria
• Employment Type: Full-Time
• Salary: Not stated
• Application Deadline: Sunday, 31st May 2026

M-Gas Limited is an LPG provider that leverages its smart meter technology to offer clean cooking solutions to households. The company adopts a Pay-As-You-Go model to render last-mile delivery services to all its customers, offering 24-hour customer service.

• Respond to customer inquiries in person, by phone, and online helpfully and promptly.
• Take responsibility for resolving customer issues and ensure they are resolved promptly.
• Maintain records of customer communications in CRM and other systems.
• Acknowledge and resolve customer complaints.
• Process orders, customer applications, and requests.
• Maintain customer records.
• Compile and distribute daily reports on customer products and credit usage.
• Perform customer follow-up to ensure they are enjoying the product.
• Identify and report computer system incidents to the technical team and relevant managers.
• Make recommendations to improve customer service and business processes and systems.
• Prepare schedules for customer visits by technicians and sales representatives as required.
• Work agreed shifts (24-hour customer service operation).

• Good communication skills on the telephone and in person.
• Friendly and helpful interpersonal style.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Attention to detail.
• Fluent in English and Kiswahili.
• Experience working with customer support.
• High school diploma, general education degree, or equivalent.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for an entry-level candidate with strong customer service and communication skills, fluency in English and Kiswahili, comfort with computers, and the ability to work shifts in a 24-hour customer service environment. Experience in customer support is required.

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