The Call Verification Officer will conduct outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.

• Job Location: Ikeja, Lagos
• Employment Type: Contract
• Salary: ₦100,000 monthly

PalmPay Limited operates in the fintech sector, providing digital payment and financial services to customers across Nigeria. The company runs verification and customer onboarding processes that support its lending and payment products. Its work environment is fast-paced and compliance-driven, with a strong emphasis on accuracy, clear documentation, and adherence to internal verification standards.

• Conduct outbound calls to verify customer information and documentation.
• Perform prequalification checks based on defined criteria.
• Accurately document call outcomes and customer responses.
• Escalate discrepancies, inconsistencies, or red flags identified during calls.

• Minimum of 0–1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
• Excellent verbal communication and interpersonal skills.
• Must be able to speak Hausa; non-Hausa speaking candidates will not be considered.
• Basic proficiency in Microsoft Office and other computer applications.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone who is comfortable on the phone all day and attentive to inconsistencies in what customers say. Because verification sits at the front line of fintech risk control, the experience here builds a practical understanding of KYC and compliance that transfers well into fraud prevention or customer onboarding roles.

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