This Care Solutions Associate role focuses on providing administrative support to the Care Solutions Team, helping keep client inquiries, team communication, and operational tasks organized and moving forward. The Associate will triage shared email inboxes, voicemail queues, and service tickets while documenting interactions in Salesforce. Day-to-day work covers client communication, follow-up, and record-keeping in a part-time remote setup.

• Job Location: Remote
• Employment Type: Part-time (19 hours per week)
• Salary: $17.55 – $19.90 per hour

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Its growing portfolio includes consumer care brand Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Internal Process Support

• Migrate legacy documents to current templates accurately
• Maintain clean documentation across Salesforce, shared inboxes, and ticketing systems
• Surface process friction and propose workflow improvements

Client Communication & Follow-Up

• Triage and respond to client emails in shared inboxes
• Draft suggested templates for recurring request types
• Log correspondence and assign follow-up tasks in Salesforce
• Monitor booked appointments and escalate out-of-scope requests promptly

Voicemail & Ticket Handling

• Transcribe voicemails accurately and triage inquiries
• Create new Salesforce leads or route non-inquiries to local teams with full context
• Handle Freshservice tickets, update client records, and tag managers for complex decisions or exceptions

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role (strong writing and organization can substitute for direct experience)
• Experience with Salesforce or another CRM platform preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus
• Warm, clear communication
• Organized triage skills
• Meticulous attention to detail
• CRM experience
• Sound judgment
• Active listening
• Process consistency
• Multi-system fluency
• Client-first mindset

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early administrative or customer service experience who wants to support families navigating care options rather than a generic support queue. Because the position covers email triage, CRM documentation, and ticket handling, it builds practical care coordination skills that transfer across healthcare, senior care, and customer operations.

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