The Client Service Officer will ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience.

• Job Location: South-South, South-East, Southern NG, Nigeria
• Employment Type: Full-Time
• Salary: Not stated

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
• Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
• Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
• Identify cross-selling and migration opportunities and sell products/services proactively.
• Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
• Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.

• Minimum of First Degree.
• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.
• Previous branch banking experience.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is well-suited for a mid-level customer service professional looking to build a career with a leading financial services group in Nigeria. It offers the opportunity to work across the South-South and South-East regions, providing specialized support and driving client satisfaction in a dynamic banking environment.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.