Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. The company is people-centered with a passion for leaving every person and business in a better position than they were found.

You will own the full client experience — from kickoff to completion — ensuring every engagement runs smoothly and every client gets results. Acting as the connective tissue between coaches, clients, and leadership, you will transform the 37-step client journey into a consistently excellent, predictable experience. This role is central to accountability, performance reporting, and client outcomes. As an employee of Offshore Launch, you are being hired for a unique role within a target client's company. The agency provides ongoing support through Slack workspace membership, bi-weekly all-team meetings, and monthly reviews.

• Job Location: Remote (must work US daytime hours)
• Salary: Up to $1,800 per month depending on experience + annual bonus up to 150% of one month's salary (contingent on quarterly performance scores) + 13th month pay + performance-based bonuses
• Employment Type: Full-time
• Benefits: Comprehensive HMO policy including dependents, annual continuing education budget for professional development, people-first remote environment, emphasis on teamwork and collaboration
• Application Deadline: Not stated

• Keep clients on track: maintain a simple green/yellow/red status for every account and send weekly updates to clients, coaches, and the CEO covering wins, next steps, and blockers
• Coordinate coaching operations: work with coaches to manage travel, meeting scheduling, and client assignments
• Monitor performance weekly: track key client and coach metrics, interpret the data, and surface actionable insights
• Own session quality: ensure expectations are crystal clear before and after every coaching session, and follow up firmly but warmly to make sure commitments are met
• Drive continuous improvement: identify and implement at least one meaningful enhancement to the client experience each month

• 3–5+ years in client success, project management, or operations (professional services or coaching background is a strong plus)
• Proven track record managing multiple client accounts simultaneously, with outcomes to show for it
• Exceptional written communication — clear, professional, and warm
• Meticulous organizational skills — you manage timelines, deliverables, and details
• Comfortable in ClickUp, a CRM, or similar project management tools
• A true self-starter who takes ownership, stays calm under pressure, and adapts without needing to be redirected
• Must be available to work US daytime hours
• Prior experience working US business hours is required

How to Apply
Apply using the link below. Please note that the employer anticipates a response from candidates within 24 hours of outreach.

Apply Here

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