The Client Support Representative will serve as the first point of contact for customer inquiries via phone, email, chat, and ticketing systems; troubleshoot technical issues; provide product information and onboarding assistance; escalate complex issues; and collaborate with internal teams.

• Job Location: Victoria Island, Lagos
• Employment Type: Full-Time (Hybrid)
• Salary: ₦200,000 – ₦300,000

The organisation is recruiting for this role within the technology industry. Additional company details were not provided at the time of publication.

• Serve as the first point of contact for customer inquiries via phone, email, chat, and ticketing systems.
• Troubleshoot technical issues related to software, hardware, apps, or digital platforms.
• Provide accurate product information, onboarding assistance, and usage guidance to customers.
• Escalate complex issues to engineering teams when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions using CRM tools.
• Collaborate with product, engineering, and QA teams to share customer feedback and identify recurring issues.
• Educate customers on new features, updates, and best practices.
• Meet and exceed KPIs such as response time, customer satisfaction score (CSAT), and resolution rate.

• Bachelor's degree in any relevant field or equivalent experience.
• 2+ years' experience in customer support, preferably in a technology or SaaS environment.
• Experience with CRM systems (e.g., Zoho CRM, HubSpot).

How to Apply:
Interested and qualified candidates should submit their updated CV and a compelling cover letter to opemipo.david@21search.ng.

Why this job might be a good fit:
This role is suitable for an experienced customer support professional (2+ years in tech/SaaS) who is proficient with CRM systems, enjoys troubleshooting technical issues, and wants to work hybrid in Victoria Island, Lagos.

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