Collections Officer (Contact Center) Job at TENN MFB (Lagos) – Apply Today

TENN MFB • Lagos • Full-Time

Job Description

The Collections Officer will contact customers with overdue loan payments, negotiate repayment plans, and update repayment information on the system.

  • Job Location: Surulere, Lagos
  • Employment Type: Full-Time
  • Salary: ₦220,000 monthly potential (₦100,000 fixed + ₦120,000 performance)

About the Company

TENN MFB operates in the microfinance banking sector, providing loans and financial services to customers. The contact centre handles loan repayment follow-up and customer account management. Its work environment is target-driven and performance-focused, with a strong emphasis on confident communication and negotiation.

Key Responsibilities

  • Contact customers with overdue loan payments.
  • Negotiate repayment plans and update repayment information on the system.
  • Make outbound calls and work confidently with customers.
  • Meet monthly performance targets (KPIs).

Required Skills

  • 0–2 years of experience.
  • SSCE, BSc, Diploma, or HND certification.
  • Comfortable making outbound calls.
  • Confident speaking with customers.
  • Target-driven and performance-focused.

Benefits

  • HMO
  • Pension
  • Coaching & Mentorship
  • Meal (Saturdays)
  • Work Hours: Mon–Fri (9am–6pm), 2 Saturdays onsite monthly, Sunday remote shift

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone confident on the phone who is comfortable with negotiation and performance targets rather than desk-based admin. Because the role combines collections with customer contact, it builds strong communication and debt recovery experience that transfers across microfinance, fintech, and banking operations.

About This Listing
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What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections or outcomes.

Disclaimer
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