Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Job Title: Youth Service Corps Members (Interns)
Location: Lagos
Employment Type: NYSC Internship
Available Roles: Community Manager Intern | Customer Operations Intern

1. Develop and execute a comprehensive social media and content marketing strategy to drive engagement, growth, and retention within the ETAP community.
2. Manage social media platforms and the ETAP blog by creating, curating, and publishing relevant, informative, and engaging content.
3. Serve as the primary liaison between ETAP and its community, sharing updates, gathering feedback, responding to inquiries and complaints, and collaborating with customer service to ensure timely issue resolution.
4. Monitor industry trends, conversations, and performance metrics to inform content, optimize campaigns, and continuously improve engagement strategies.
5. Build and maintain relationships with industry partners, influencers, stakeholders, and community advocates to expand brand reach and encourage testimonials, case studies, and user-generated content.
6. Act as a brand ambassador by ensuring consistent messaging across all channels, organizing online and offline community events, attending industry engagements, and collaborating with internal teams to support product and marketing objectives.

Role 2: Customer Operations Intern

Key Responsibilities

1. Interact with customers via phone, email, and live chat; build strong relationships to understand their needs; provide frontline support by addressing inquiries, educating customers, and resolving issues while maintaining accurate records of all interactions.
2. Collaborate with technical teams to troubleshoot and resolve complaints, ensure timely follow-up and escalation when necessary, and convert customer feedback into actionable service or product improvements.
3. Liaise with ETAP's partner repair centers to track claim progress, facilitate smooth communication between customers, repair centers, and insurers, and support documentation throughout the claims process.
4. Monitor repair timelines and service level agreements (SLAs), proactively address potential delays or breaches, and resolve operational challenges related to documentation or turnaround times.
5. Provide timely updates to customers and internal teams on claim statuses, service outcomes, and issue resolutions to ensure transparency and service excellence.
6. Identify recurring customer issues, recommend process or policy enhancements, improve workflows for customer and partner engagement, and contribute to team initiatives aimed at driving customer satisfaction and operational excellence.

The employer did not specify formal requirements for this role at the time of listing. Eligibility criteria, experience level, and other conditions are determined by the hiring organization and may be communicated on the official application page.

How to Apply
Send CV to: people@etapinsure.com
CC: go@etapinsure.com

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