The Community Manager Intern will support the growth and engagement of Pulse's digital communities across social media platforms, fostering meaningful conversations and ensuring positive audience experiences.

• Job Location: Maryland, Lagos
• Employment Type: Internship
• Salary: Not stated

Pulse is Africa's leading innovative media company, informing and engaging Africa's young audience and producing content and creative digital marketing solutions for top brands. The company runs news platforms and social channels and marketing and production in six countries: Nigeria, Ghana, Kenya, Senegal, Uganda, and Côte d'Ivoire. Pulse has over 100 million users and over 100 million video views on its own channels per month, and is the licensee publisher of the regional Business Insider Africa.

• Monitor and manage daily interactions across social media platforms, responding to comments, direct messages, and audience enquiries in a timely and professional manner.
• Help foster active, positive, and engaging online communities for Pulse and client brands by encouraging meaningful conversations and audience participation.
• Support the scheduling and publishing of content across platforms including Instagram, TikTok, Facebook, X/Twitter, LinkedIn, and YouTube.
• Escalate sensitive customer feedback, complaints, or reputation-related issues to the appropriate internal teams.
• Monitor conversations and identify trending topics, viral moments, and audience insights that can inform content and engagement strategies.
• Assist with social listening and community sentiment tracking, providing regular updates to the team.
• Support live coverage of events by assisting with real-time community engagement, responding to audience interactions, and helping amplify event content.
• Collaborate with the Social Media and Creative teams to ensure consistent brand voice and audience experience across platforms.
• Assist in preparing weekly and monthly community engagement reports, highlighting key metrics, audience feedback, and emerging trends.
• Stay up to date with social media trends, platform updates, internet culture, and community management best practices.
• Contribute ideas that improve audience engagement, community growth, and overall social media performance.

• Currently pursuing or recently completed a Bachelor's degree in Marketing, Communications, Mass Communication, Public Relations, Digital Media, or a related field.
• Strong interest in social media, digital marketing, online communities, and content creation.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong interpersonal skills and the ability to communicate professionally with diverse audiences.
• Familiarity with major social media platforms and their unique audiences, trends, and features.
• Basic understanding of social media analytics and community engagement metrics is an advantage.
• Highly organized with good time management skills and the ability to manage multiple tasks.
• A positive attitude, willingness to learn, and ability to work collaboratively in a fast-paced environment.
• Experience creating content or managing personal or school social media accounts is an added advantage.
• Availability to occasionally support community management outside standard working hours during campaigns or live events.

How to Apply:
Interested and qualified candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a proactive and enthusiastic individual passionate about social media and online culture, looking to gain hands-on experience in community management and digital marketing with a leading African media company.

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