Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

A US-based company in the pet health industry is seeking a Community Manager to handle online reputation and social engagement for multiple veterinary clinics. This is a part-time, long-term contract role for candidates based in LATAM.

Job Title: Community Manager
Location: Full Remote (LATAM)
Employment Type: Short-term contract (20 hours/week), long-term potential
Seniority: 1+ years experience

• Manage Google review responses: Monitor and reply to positive and negative reviews for multiple veterinary clinics
• Craft brand-aligned messaging: Write customized responses reflecting each clinic's tone and communication style
• Handle sensitive feedback: Address negative reviews with empathy and professionalism, escalate complex cases when required
• Ensure SLA compliance: Meet defined response time targets across accounts
• Oversee Facebook engagement: Monitor and respond to comments and direct messages in alignment with brand and industry standards
• Identify reputation risks: Flag potential PR issues and support proactive community management
• Promote positive interaction: Encourage constructive engagement within online communities
• Coordinate across systems: Manage engagement through Sprout Social, communicate with clients via Zendesk, reference Salesforce for customer context, track workflows in Wrike
• Maintain documentation: Record tone guidelines and response preferences for each clinic
• Improve operational processes: Collaborate internally to enhance quality standards and workflow efficiency

• 2+ years of community management experience
• Experience with Google Reviews, Yelp
• Experience with Sprout Social, Zendesk, Salesforce
• Proficiency with written client communication and brand-aligned messaging
• Ability to respond to negative or emotionally charged feedback with professionalism and empathy
• Ability to manage multiple client accounts while maintaining quality and response time standards
• Deep knowledge of online reputation management and social engagement best practices
• Deep understanding of tone adaptation and client-facing communication
• Interest in digital community engagement and client experience
• Availability to support multiple accounts in a fast-paced environment
• Strong communication skills in both spoken and written English

Nice-to-Haves

• Startup experience
• Bachelor's Degree in Computer Engineering, Computer Science, or equivalent

How to Apply
Apply using the link below: https://www.onstrider.com/jobs/community-management-298ab453

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