The Contact Center Agent will handle customer inquiries and complaints across multiple social media and communication platforms, resolve issues professionally, and ensure customer satisfaction. This role requires strong knowledge of social media best practices and customer service principles.

• Job Location: Lagos (Hybrid)
• Employment Type: Fixed-Term Contract
• Salary: Not stated

Kuda Technologies Ltd is a leading digital bank dedicated to providing innovative financial solutions and exceptional customer experiences. The organization is committed to building a team of customer-focused professionals who can deliver high-quality support and drive customer satisfaction.

Specific responsibilities were not disclosed. For similar roles, tasks typically include responding to customer inquiries, resolving complaints, maintaining records, and meeting performance targets. Applicants should refer to the official source for accurate role expectations.

• HND/B.Sc (MBA is an added advantage).
• Minimum of 1-2 years' experience in a similar role.
• Excellent knowledge of social media best practices.
• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
• Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics.
• Conversant with major Telephony and CRM applications used across the industry.
• Ability to deal with diverse problems using facts, judgement, and discretion to resolve them.
• Have an instinct around anticipating and handling problems, crafting solutions, and communicating them to clients.
• Ability to probe effectively for understanding.
• Listening attentively to customers on every complaint.
• Offer customers a solution or an alternative that best meets their needs.
• Knowledge of customer service practices and principles.
• An understanding of banking procedures and policies.
• Computer literacy.
• High degree of intelligence, communication, and analytical skills.
• Knowledge of the Financial Advisory and Intermediary Services Act.

How to Apply

Interested and qualified candidates should Apply here .

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional based in Lagos with 1-2 years of experience in a contact center or similar role who has strong social media and communication skills. It offers a hybrid work arrangement and the opportunity to work with a leading digital bank.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.