The Contact Center Agent will respond to customer inquiries via phone calls and other channels, provide accurate information on banking products and services, resolve customer complaints, and document customer interactions. This role requires a customer-focused professional with strong communication skills.

• Job Location: Victoria Island, Lagos
• Employment Type: Full-Time (Shift-based)
• Salary: ₦101,000/month initially; ₦170,000/month after successful completion of 6 months

A bank is seeking Contact Center Agents to join its team at Victoria Island, Lagos. The organization is committed to delivering excellent customer experience through professional and efficient service.

• Respond to customer inquiries via phone calls and other channels.
• Provide accurate information on banking products and services.
• Resolve customer complaints and escalate issues when necessary.
• Maintain high-quality customer service standards.
• Document customer interactions and follow up on requests.
• Support the bank's commitment to excellent customer experience.

• Education: B.Sc with Second Class Lower (2:2) only.
• Age: English-Speaking Applicants – 26 years and below; Hausa-Speaking Applicants – 28 years and below.
• Must be fluent in English. Hausa speakers are highly encouraged to apply.
• Good communication and customer service skills.
• Computer literate is an advantage.

Walk-In Interview Details

• Venue: Uconnect Ash Building, 5, Ogbumike Street, Off Admiralty Way, Lekki Phase 1, Lagos
• Time: 9:00 AM
• Date: Thursday 13th to Monday 18th August 2026

Directions to the Venue

1. Enter the Lekki Phase 1 Gate.
2. You will see white shuttle buses loading passengers along the way.
3. Enter the bus and tell them "Road 12 by Access Bank" – Fare: ₦400.
4. Once you alight at Road 12, cross to the opposite side and enter the street.
5. Enter the first lane by your left – it's a short lane.
6. At the end of the lane, turn right.
7. You will see Anne Maria Hospital. Right after the hospital is Uconnect Ash Building.

What to Come With

• Updated CV
• B.Sc Certificate + NYSC Certificate/Exemption Letter

Why This Job Might Be a Good Fit

This role is ideal for a recent graduate with a B.Sc (2:2) based in or near Lekki who is looking to start a career in customer service within the banking sector. It offers a competitive salary progression and shift-based schedule.

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