The Contact Centre Agent will serve as a junior support representative fluent in Igbo to assist customers through approved communication channels. This onsite role in Ketu involves providing clear and respectful assistance, documenting interactions accurately, and escalating complex matters to the appropriate team while maintaining service quality standards.

• Job Location: Ketu, Lagos
• Employment Type: Full-Time
• Salary: ₦200,000 Monthly

Wemy Industries Limited is a consumer goods manufacturing company known for producing quality hygiene and personal care products. The organization partners with Testamy to deliver professional recruitment and talent solutions, ensuring high standards in customer support and operational excellence across its facilities.

• Handle customer enquiries fluently in Igbo through approved communication channels.
• Provide clear, respectful, and professional assistance to callers.
• Document each customer interaction accurately in the system.
• Escalate complex or unresolved matters to the appropriate internal teams.
• Maintain high standards of customer satisfaction and service delivery.
• Adhere to company protocols and contact centre performance metrics.

• Fluent proficiency in spoken and written Igbo language.
• Strong verbal communication and interpersonal skills.
• Ability to document interactions accurately and maintain records.
• Professional demeanor with a customer-focused attitude.
• Ability to work onsite in Ketu, Lagos.
• Basic computer literacy and familiarity with contact centre tools.

How to Apply

Interested candidates should Apply here.

Why This Job Might Be a Good Fit

This position is ideal for a fluent Igbo speaker in Lagos seeking a stable onsite role with competitive compensation in the consumer goods sector. It offers the opportunity to provide essential customer support within a reputable manufacturing company while developing professional call centre skills.

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