The Contact Centre Inbound Officer will handle inbound customer inquiries, provide support, and ensure excellent service delivery in Hausa or Igbo.

• Job Location: Victoria Island, Lagos
• Employment Type: Full-Time
• Salary: Not stated

ICS Outsourcing is a recruitment firm hiring on behalf of a client in the contact centre industry. The client is seeking Inbound Officers fluent in Hausa or Igbo to support customer service operations. Additional company details were not provided at the time of publication.

• Handle inbound customer inquiries and provide accurate information.
• Resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions.
• Provide excellent customer service in Hausa or Igbo.
• Collaborate with the team to ensure customer satisfaction.

• OND/HND in any discipline.
• 28 years or below.
• Fluent in Hausa or Igbo (spoken and written).
• Good communication and customer service skills.
• Contact centre experience is an added advantage.

How to Apply:
Interested candidates should send their CV to cekeh@icsoutsourcing.com with the subject: "Contact Centre Inbound Officer – Hausa" or "Contact Centre Inbound Officer – Igbo," depending on language proficiency.

Why this job might be a good fit:
This role is ideal for a customer-focused individual in Victoria Island with fluency in Hausa or Igbo who enjoys helping people and resolving inquiries. It offers the opportunity to work in a dynamic contact centre environment.

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