The Customer Care Agent will handle customer inquiries, resolve conflicts, maintain professional communication, and provide exceptional support using sales and marketing software.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Swift Networks is a telecommunications or network services company based in Lagos, focused on delivering excellent customer service and support.

• Provide excellent customer service and support.
• Resolve customer conflicts with professionalism and empathy.
• Use CRM, Excel, Outlook, and other tools to manage customer interactions.
• Remain calm and professional in stressful situations.
• Maintain advanced organizational and communication standards.

• Must have a 2:1 (Upper Credit) bachelor's degree in Sales, Marketing, or a related field.
• NYSC Fresh Graduate.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software, such as CRM, Excel, Outlook, etc.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

How to Apply:
Send your CV and a cover letter to hr@swiftng.net using the Job Title "Customer Care Agent" as the subject of the email.

Why this job might be a good fit:
This role is suitable for an NYSC fresh graduate with a 2:1 degree in Sales or Marketing, strong conflict resolution skills, CRM proficiency, and advanced organizational abilities, looking for a customer care role in Lagos.