We are sourcing for a Customer Care Executive who will internally relate with our Property Manager, and externally relate with clients (existing & prospective) and vendors (where required). You will handle all communications with clients and leads, ensuring fast responses, smooth bookings, and excellent support before, during, and after each session. This is a full-time, on-site position based in Ilupeju, Lagos.

Location: Ilupeju, Lagos
Employment Type: Full-time (Monday – Saturday, 9:00 am to 6:00 pm)
Salary: ₦150,000 monthly

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Client Support & Engagement: Serve as the first point of contact for client inquiries via phone, email, WhatsApp, SMS and social media; provide accurate, timely, and courteous responses to client requests and concerns; maintain a professional, empathetic, and customer-focused communication style at all times.
• Lead Conversion & Bookings: Promptly convert leads into confirmed bookings through helpful, proactive communication; manage bookings from enquiries, through to confirmations, payments and visits.
• Issue Resolution & Complaint Handling: Handle customer complaints efficiently and resolve issues within agreed timelines; escalate complex issues appropriately while ensuring customers are kept informed; follow up with customers to confirm resolution and satisfaction.
• Customer Satisfaction & Retention: Build positive relationships with customers to improve trust and loyalty; proactively identify opportunities to enhance the customer experience; support customer retention initiatives through consistent, high-quality service.
• Records & Reporting: Maintain up-to-date customer records and accurately log all customer enquiries, bookings, complaints, and resolutions in the company's systems; gather feedback through reviews and surveys, and proffer solutions to customer pain points; prepare periodic reports on customer issues, trends, and feedback, and recommended actions.

• Minimum 1–2 years' experience in customer service, hospitality, call centre operations, or similar customer-facing roles

How to Apply: Send your application to: hr@thestartupplaceng.com

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