The Customer Care Representative will respond to inquiries via phone, email, chat, and social media while resolving complaints, processing transactions, and meeting performance targets within the organisation’s Lagos-based support team.

• Job Location: Lagos, Nigeria
• Employment Type: Full-Time
• Salary: Not stated

Outcess Solutions is seeking dedicated Customer Care professionals to deliver exceptional service across multiple communication channels. The organization values strong interpersonal skills and problem-solving abilities for representatives who can resolve inquiries efficiently while maintaining high satisfaction metrics within a fast-paced support environment.

• Respond to customer inquiries professionally via phone, email, chat, and social media platforms
• Resolve customer complaints effectively and provide timely, practical solutions
• Maintain accurate records of all customer interactions and transaction histories
• Provide precise information about products, services, and company policies
• Escalate unresolved or complex issues to appropriate departments promptly
• Follow up with customers to ensure complete satisfaction and issue resolution
• Process customer requests, account updates, and service-related transactions accurately
• Meet established KPIs including quality scores, productivity rates, and CSAT metrics
• Build positive relationships through consistent and empathetic service delivery
• Adhere strictly to confidentiality requirements and customer service standards

• Bachelor’s Degree or HND qualification in any discipline
• Previous experience in customer service or call center roles is an added advantage
• Excellent verbal and written communication skills for diverse channel management
• Strong interpersonal abilities and creative problem-solving mindset
• Proficiency in Microsoft Office applications and general computer literacy
• Ability to multitask effectively in a high-volume, fast-paced environment
• Capacity to work independently while collaborating seamlessly with team members
• Resilience and patience for handling challenging customer situations professionally

How to Apply

Qualified candidates should send their CVs to lawal.fatima@outcess.com using "Customer Care" as the subject of the mail. Please note that this role requires demonstrated communication excellence and offers opportunities for growth within a dynamic customer support operation in Lagos.

Why this job might be a good fit

This position is ideal for communicative graduates who thrive in fast-paced environments and want to develop professional customer service expertise across digital and voice channels while working with a supportive team in Lagos.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.