The Customer Care Officer will make outbound calls, provide information, conduct surveys, conduct KYC and onboarding of new customers, and ensure smooth communication with clients and stakeholders.

• Job Location: Town Planning, Ilupeju, Lagos
• Employment Type: Full-Time
• Salary: ₦155,254.35 Gross + Performance Bonus
• Slot: 1 (Male only for gender balance)

HRLeverage Africa is a workforce management company recruiting on behalf of a client in the phone financing industry. The client is dedicated to providing financial solutions and exceptional customer service to its clients.

• Make outbound calls to provide information, gather feedback, and conduct surveys.
• Maintain accurate records and update communication databases.
• Coordinate with departments to resolve customer inquiries and ensure seamless processes.
• Enter and analyse communication data, generating reports as needed.
• Address customer issues professionally, ensuring high satisfaction.
• Adhere to company policies, compliance standards, and core values.
• Conduct KYC and onboarding of new customers into the buy now and pay later scheme.

• BSc/HND in Business Administration, Communications, or a related field.
• Must have completed NYSC.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Excel/Google Sheets, Smartsheet, and databases.
• Highly organized, presentable, and detail-oriented.
• Demonstrated values of customer focus, respect, integrity, ownership, and empowerment.
• Must be fluent in Hausa (spoken and written).

How to Apply:
Interested candidates should send their CV and cover letter to olamide.hrleverageafrica@gmail.com with "Customer Care Officer - Hausa speaking" as the subject line.

Why this job might be a good fit:
This role is suitable for a male professional with strong communication and problem-solving skills, proficiency in Excel and databases, completed NYSC, and fluency in Hausa, looking to build a career in customer service within the phone financing industry.

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