Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

The ideal candidate will be responsible for making outbound calls, providing information, conducting surveys, and ensuring smooth communication with clients, customers, and stakeholders. This role requires strong communication, coordination, and data management skills to deliver exceptional customer service and support business objectives.

Location: Town planning, Ilupeju, Lagos
Salary: ₦150,000 gross plus performance bonus
Slot: 2 slots (1 Igbo and 1 Hausa speaking for job preference)

• Make outbound calls to provide information, gather feedback, and conduct surveys
• Maintain accurate records and update communication databases
• Coordinate with departments to resolve customer inquiries and ensure seamless processes
• Enter and analyse communication data, generating reports as needed
• Address customer issues professionally, ensuring high satisfaction
• Adhere to company policies, compliance standards, and core values
• Conduct KYC and onboarding of new customers into the buy now and pay later scheme

• BSc/HND in Business Administration, Communications, or related field
• Must have completed NYSC
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in Excel/Google Sheets, Smartsheet, and databases
• Highly organized, presentable and detail-oriented
• Demonstrated values of customer focus, respect, integrity, ownership, and empowerment

Why Join our client?
Our client offers a supportive environment where you'll have the opportunity to learn, grow, and contribute to meaningful customer experiences while working with a collaborative team.

How to Apply
Interested candidates should send their CV and cover letter to: olamide.hrleverageafrica@gmail.com with Customer Care Officer - Igbo speaking or Hausa speaking as the subject line.

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