This Customer Care Representative role focuses on assisting customers, responding to enquiries, resolving complaints, and ensuring a positive shopping experience in a retail environment. The Representative will handle product information, orders, payments, and service-related enquiries while maintaining accurate records. Day-to-day work covers customer support, complaint handling, and team coordination in an on-site role based in VGC, Lekki, Lagos.

• Job Location: Victoria Garden City (VGC), Lekki, Lagos
• Employment Type: Full-time (On-site)
• Salary: ₦140,000 monthly

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Respond to customer enquiries, complaints, and feedback professionally
• Provide accurate information about products, prices, promotions, and store policies
• Handle customer concerns promptly and escalate unresolved issues to the appropriate supervisor
• Assist customers with orders, payments, and other service-related enquiries
• Maintain accurate records of customer interactions and complaints
• Follow up on customer issues to ensure satisfactory resolution
• Work with the sales and cashier teams to ensure smooth customer service
• Support customer satisfaction and retention initiatives

• OND, HND, or BSc in Business Administration, Communications, or a related field
• Previous customer service or customer care experience is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a customer-focused attitude
• Ability to remain calm and professional when handling complaints
• Good record-keeping and basic computer skills
• Must live within easy commuting distance of VGC, Lekki, or the Lekki–Ajah corridor due to the midnight closing shift

How to Apply
Interested candidates should send their CV to hr.orvalondigital@gmail.com.

Why This Job Might Be a Good Fit
This role suits someone with early customer service experience who wants a structured retail support role with rotational shifts rather than a standard 9-to-5. Because the position covers complaint resolution, order assistance, and record-keeping, it builds practical customer care skills that transfer across retail, e-commerce, and service businesses.

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