The Customer Care/Admin Support Officer will respond to customer queries, provide product support, handle data entry and record management, follow up on customer requests, and support day-to-day administrative activities. This role requires a candidate with 1–2 years of experience in customer service or administration.

• Job Location: Lagos (Hybrid)
• Employment Type: Full-Time
• Salary: ₦120,000/month (Gross)

Krystal NG is a growing organization dedicated to delivering excellent customer service and administrative support. The company is seeking a Customer Care/Admin Support Officer to support customers across its legacy products and ensure smooth handling of enquiries, queries, customer support, and administrative tasks.

• Respond to customer queries and enquiries.
• Provide product and customer support.
• Handle data entry and record management.
• Follow up on customer requests and issues.
• Support day-to-day administrative activities.
• Maintain accurate customer information and records.

• 1–2 years' experience in customer service, administration, or a related role.
• Good communication and interpersonal skills.
• Basic computer and data entry skills.
• Familiarity with common customer service tools such as CRM platforms, ticketing systems, email, and live chat tools.
• Basic knowledge of Microsoft Office/Google Workspace.
• Strong attention to detail and organisation.
• Ability to manage multiple customer requests and work effectively in a team.

How to Apply

Interested and qualified candidates should send their CV to careers@krystalng.com with "Customer Care/Admin Support" as the subject of the email.

Why This Job Might Be a Good Fit

This hybrid role is ideal for a customer-focused professional based in Lagos with 1–2 years of experience in customer service or administration. It offers a competitive gross monthly salary and the opportunity to work with a growing organization.

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