This Customer Experience Associate role focuses on serving as the first point of contact for subscribers at a Nigerian telecommunications company. The Associate will resolve customer inquiries, manage account subscriptions, troubleshoot basic technical issues, and ensure a positive customer experience. Day-to-day work covers subscription activations, payment processing, technical troubleshooting, and product recommendations.

• Job Location: Ogba, Lagos
• Employment Type: Full-time
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person
• Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32)
• Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms
• Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app
• Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value

• OND, HND, or Bachelor's degree in any discipline
• Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus)
• Strong verbal and written communication skills with a friendly and patient demeanor
• Basic computer literacy and the ability to learn quickly subscription management software
• Ability to talk to customers calmly and resolve issues efficiently under pressure

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer service experience who wants hands-on work in the telecommunications and subscription TV space. Because the position covers account management, technical troubleshooting, and upselling, it builds practical service skills that transfer across telecoms, media, and subscription-based businesses.

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