The Customer Experience Associate will deliver exceptional service by managing investor enquiries, guiding onboarding journeys, and proactively engaging existing and dormant investors to ensure satisfaction and retention.

• Job Location: Ikoyi, Lagos (Hybrid)
• Employment Type: Full-Time
• Salary: ₦200,000 – ₦250,000 Monthly

Fragvest is a dynamic investment platform dedicated to providing seamless financial services and exceptional investor experiences. The company seeks passionate customer-focused professionals to build lasting relationships with investors while supporting onboarding, retention, and support initiatives within a hybrid work environment.

• Respond promptly to investor enquiries across multiple communication channels
• Guide new investors through their complete onboarding journey
• Proactively engage existing and dormant investors to drive retention
• Manage customer support tickets and resolve issues efficiently
• Maintain accurate investor records using CRM tools and digital platforms
• Provide feedback to product and operations teams based on customer insights
• Ensure seamless and positive investment experience for all clients

• Minimum of 2–3 years’ experience in Customer Service, Support, Relationship Management, Sales, or similar customer-facing role
• Excellent written and verbal communication skills
• Strong interpersonal and problem-solving abilities
• Comfortable using CRM tools and other digital platforms
• Experience in fintech, financial services, investments, or real estate is an added advantage
• Customer-centric mindset with ability to build trust and rapport

How to Apply

Qualified candidates should send their CV to hr@fragvest.com with the subject line "Customer Experience Associate".

Why this job might be a good fit

This role is ideal for experienced customer service professionals with fintech or financial services background who excel at relationship building and want to contribute to investor success in a growing investment platform.

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