The Customer Experience Manager will oversee daily guest experience and operations, ensuring seamless stays, exceptional service, and repeat bookings for a premium shortlet apartment.

• Job Location: Abuja (Hybrid)
• Employment Type: Full-Time
• Salary: ₦200,000 – ₦250,000 per month

Our client operates a premium shortlet apartment in Abuja, committed to delivering exceptional guest experiences and high service standards. The company values customer satisfaction, professionalism, and operational excellence in the hospitality sector.

• Oversee the daily operations of the shortlet to ensure seamless guest experiences.
• Manage guest reservations, check-ins, check-outs, and respond promptly to inquiries.
• Deliver exceptional customer service and resolve guest complaints professionally.
• Coordinate with housekeeping, maintenance, and other service providers to ensure the property is always guest-ready.
• Build and maintain positive relationships with guests to encourage repeat visits and referrals.
• Monitor guest feedback and implement improvements to enhance customer satisfaction.
• Ensure the property meets quality, cleanliness, and hospitality standards at all times.
• Support occupancy growth through excellent guest engagement and service delivery.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2–3 years' experience in customer experience, hospitality, or shortlet/property management.
• Proven hands-on experience managing the day-to-day operations of a shortlet or hospitality business.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Customer-focused with a passion for delivering outstanding guest experiences.

How to Apply:
Qualified and interested candidates should send their CV to oloruns90@gmail.com with the subject line "Customer Experience Manager – Abuja." Only qualified candidates will be contacted.

Why this job might be a good fit:
This role is ideal for an experienced hospitality professional in Abuja who enjoys managing guest experiences and driving repeat bookings. It offers a hybrid work arrangement and a competitive salary in a premium shortlet environment.

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