The Customer Experience Officer will provide product and service information, answer questions, resolve customer problems, and ensure first-time resolution.

• Job Location: Gombe, Taraba, Abia, Akwa Ibom, Anambra, Borno, Kogi, Plateau, Imo, Nasarawa, Ogun, Enugu, Bauchi
• Employment Type: Full-Time
• Salary: Not stated

Norrenberger Pensions is a pension company seeking a Customer Experience Officer to act as a liaison, provide product/service information, and resolve customer problems.

• Ensure first time resolution for clients by actively listening to concerns of customers and resolving complaints and concerns effectively and promptly.
• Ensure enlightenment of customers on value-added service portals such as SMS, web services, electronic and digital platforms.
• Ensure improved customer support and increase satisfaction, resulting in high rate of customer retention and minimal customer complaints.
• Ensure that customers' details are updated immediately there is a request and carry out data recapture for walk-in customers.
• Ensure that all customer interactions are logged in daily into the support ticket on the Fusion for reporting.
• Customer engagement via all touch points.
• Weekly, monthly, and quarterly reports to the HOD, Management and PenCom.
• Analysing training needs in conjunction with the department's goals.
• Assist the HOD on the achievement of the goals of the department.
• Planning activities and developing strategies to meet immediate and long-term goals.
• Any other responsibility that may be assigned by the Head of Department.

• BSc/BA in a relevant field.
• Customer service trainings.
• Minimum of 2–5 years' experience in Customer Experience.
• Excellent communication skills.
• Time/self-management.
• Multi-tasking and problem-solving skills.
• Proficient in MS Office Package.
• Strong ethics and reliability.

How to Apply
Interested and qualified candidates should send their applications to hr@norrenpensions.com.

Why This Job Might Be a Good Fit
This role is ideal for a customer experience professional with 2–5 years of experience based in Gombe, Taraba, Abia, Akwa Ibom, Anambra, Borno, Kogi, Plateau, Imo, Nasarawa, Ogun, Enugu, or Bauchi. It offers the opportunity to work in the pension sector. The application deadline is 11th September 2026.

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