The Customer Experience Officer will manage customer enquiries, provide accurate information, follow up with clients, and resolve complaints.

• Job Location: Ikeja, Lagos
• Employment Type: Full-Time
• Salary: ₦180,000 (Gross)

A company in Ikeja, Lagos, is seeking a Customer Experience Officer to provide excellent customer service and ensure a seamless experience for clients across visa, admissions, and travel services.

• Respond promptly and professionally to customer enquiries received through phone calls, WhatsApp, email, social media, and other communication channels.
• Provide clients with accurate information regarding the company's visa, proof of funds, travel advisory, work visa, and study visa services.
• Maintain regular communication and follow up with clients throughout their application or service journey.
• Ensure all customer enquiries and interactions are properly recorded and tracked.
• Escalate complex customer issues to the appropriate team or supervisor when necessary.
• Handle customer complaints professionally and work towards timely resolution.
• Monitor customer feedback and identify recurring issues that may affect customer satisfaction.
• Coordinate with the Visa, Admissions, Business Development, and Operations teams to ensure seamless service delivery.
• Keep clients informed about the progress and status of their applications or requests.
• Follow up with prospective clients where necessary to support conversion and service completion.
• Maintain a high level of professionalism, confidentiality, and customer care at all times.
• Prepare regular reports on customer enquiries, complaints, follow-ups, and other relevant customer experience metrics.
• Participate in webinars, client engagement activities, and company events where required.

• Bachelor's degree/HND in Business Administration, Mass Communication, Marketing, Hospitality, Public Relations, or a related field.
• Minimum of 1–2 years' experience in customer service, customer experience, client relationship management, or a related role.
• Experience in the travel, visa processing, immigration, study abroad, education consultancy, or related industry is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Excellent organisational and follow-up skills.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to communicate professionally through WhatsApp, email, phone calls, and other digital platforms.

How to Apply
Interested and suitably qualified candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a customer service professional with 1–2 years of experience based in Ikeja. It offers a competitive salary and the opportunity to work in the visa and travel advisory sector.

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