The Customer Experience & Operations Specialist will welcome and assist customers, respond to enquiries, support app onboarding, and assist with operational tasks.

• Job Location: Ikeja, Lagos
• Employment Type: Full-Time
• Salary: ₦150,000/month

JHomes is a growing PropTech company transforming the rental experience in Nigeria, seeking a customer-focused, organised, and tech-savvy individual to support customers and daily operations.

• Welcome and assist customers at the office.
• Respond to enquiries via phone, WhatsApp, email, and other channels.
• Help users download, register, and navigate the JHomes app.
• Support customer onboarding and issue resolution.
• Collect customer feedback and escalate issues when necessary.
• Assist the Founder and team with operational and administrative tasks.
• Support smooth day-to-day office operations.

• HND or BSc from a recognised institution.
• 1–3 years’ experience in customer service, operations, administration, or a related field.
• Excellent communication and interpersonal skills.
• Tech-savvy and comfortable using digital tools.
• Organised, proactive, reliable, and customer-focused.
• Ability to work independently and in a fast-paced startup environment.
• Must be based in or able to work from Ikeja, Lagos.

How to Apply
Interested candidates should send their CV and brief cover letter to career@jhomes.org with the subject line: "Application – Customer Experience & Operations Specialist".

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused professional with 1–3 years of experience based in Ikeja. It offers the opportunity to work in a growing PropTech company and contribute to transforming the rental experience.

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