The Customer Relationship & Business Development Officer will manage existing customer relationships, improve customer engagement, support repeat business, identify growth opportunities, and contribute to revenue expansion efforts.

• Job Location: Opebi, Ikeja, Lagos (Ola Ayinde St, Ikeja 101233)
• Employment Type: Full-Time (Hybrid)
• Salary: Not stated

Selfa is an independent calibration, repair, and asset services provider in Nigeria. The company offers single-source, cost-effective, best-in-class solutions to customers. Selfa’s team comprises talented professionals who excel at industry-leading calibration, repair, and asset management services. The company values teamwork, integrity, quality, innovation, and dynamic engagement.

ustomer Relationship Management

• Manage and maintain strong relationships with existing customers.
• Serve as a primary contact for customer communication and follow-up.
• Ensure customer requests, complaints, and inquiries are resolved promptly and professionally.
• Conduct regular customer engagement and follow-up activities to improve retention and satisfaction.
• Maintain accurate customer records and communication history.
• Coordinate service reminders and calibration due-date follow-ups.

Business Development & Revenue Growth

• Support efforts to generate repeat business and increase customer retention.
• Identify opportunities for cross-selling and upselling services.
• Assist in preparing quotations, proposals, and customer presentations.
• Follow up on quotations and business leads.
• Support customer onboarding and account growth initiatives.
• Monitor market opportunities and provide customer feedback insights to management.
• Assist in achieving company revenue and customer growth targets.

Account Coordination & Operational Support

• Coordinate with technical and operations teams to ensure smooth service delivery.
• Track customer jobs, delivery timelines, and outstanding actions.
• Support contract and documentation management for customer accounts.
• Help ensure customers receive calibration certificates, reports, and related documentation on time.

Reporting & CRM Management

• Maintain and update customer databases and CRM records.
• Prepare periodic reports on customer engagement activities, pending quotations, revenue opportunities, customer retention, and outstanding follow-ups.

• HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
• 1–3 years’ experience in customer relationship management, sales support, account management, or business development.
• Experience in B2B services, technical services, engineering, or industrial environments is an advantage.
• Strong communication and interpersonal skills.
• Excellent follow-up and relationship management ability.
• Good organizational and coordination skills.
• Commercial awareness and customer-focused mindset.
• Ability to manage multiple customer accounts simultaneously.
• Proficiency in Microsoft Office tools.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a proactive and relationship-driven professional who enjoys blending customer support with business growth in a B2B technical services environment. It offers hybrid work and the opportunity to grow with an evolving organization.

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