The Customer Sales Representative will confirm customer orders, convert interested customers into confirmed orders, follow up on deliveries, maintain accurate CRM records, and ensure orders are successfully delivered. This role requires a candidate with 2–3 years of experience in sales, telesales, or e-commerce.

• Job Location: Remote
• Employment Type: Full-Time
• Salary: Not stated

Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. The company is seeking a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.

Customer Sales & Order Confirmation

• Contact customers promptly to confirm orders and follow up with unreachable customers.
• Engage undecided customers using product knowledge and consultative selling techniques.
• Convert customer interest into confirmed orders.
• Follow up with customers scheduled for delivery.
• Update customer and order statuses accurately in the CRM.

Customer Communication

• Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp.
• Capture orders received through WhatsApp and social media channels into the CRM.
• Maintain accurate product pricing information on WhatsApp Business.
• Collect and share relevant customer feedback and testimonials.

CRM & Order Management

• Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information.
• Ensure all required order details are completed and updated in the CRM.
• Monitor outstanding orders and ensure no customer remains unattended.
• Identify and escalate unusual customer patterns or data discrepancies.

Delivery & Agent Coordination

• Follow up with delivery agents on dispatched orders.
• Track outstanding deliveries and escalate unresolved issues promptly.
• Coordinate customer returns and replacements with the relevant teams.
• Record logistics and delivery-related information accurately.
• Use Google Maps where required to verify delivery distances and logistics costs.

Inventory & Reporting

• Monitor product availability and communicate potential stock shortages to the relevant team.
• Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues.
• Participate in team meetings and complete assigned follow-up actions.

• 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
• Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
• Minimum qualification of OND.
• Strong verbal communication and telephone selling skills.
• Confident, persuasive, customer-focused, and target-driven.
• Experience using CRM systems and maintaining accurate customer records.
• Proficiency with WhatsApp Business and managing multiple customer conversations.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Strong organisational and time-management skills.
• Ability to work independently in a remote environment.
• Must have a stable internet connection, functional smartphone, and suitable home workspace.

How to Apply

Interested and qualified candidates should Apply here.

Why This Job Might Be a Good Fit

This remote role is ideal for a target-driven sales professional with 2–3 years of experience in telesales, customer service, or e-commerce. It offers the opportunity to work with a fast-growing e-commerce company and develop skills in CRM and customer engagement.

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