The Customer Service Assistant will ensure accurate baggage weight capture, proper tagging, and secure storage of unclaimed items while assisting passengers with excess baggage payments and irregularities. This on-site role requires OND/SSCE qualification and high numeracy skills to identify special needs customers proactively, process COMAT/RUSH bags, coordinate with turnaround teams, and enforce security procedures within busy airport environments in Lagos, Port Harcourt, or Benin City.

• Job Locations: Lagos, Port Harcourt, or Benin City (On-site)
• Employment Type: Full-Time (Entry Level)
• Salary: Not stated

Green Africa Airways is a Nigerian low-cost carrier committed to making air travel affordable and accessible. They are seeking entry-level Customer Service Assistants to manage critical ground operations including baggage handling, check-in support, and special needs assistance across their key operational hubs while maintaining strict safety and security protocols.

• Ensure accurate capture and processing of baggage weights at check-in desks.
• Record and store unclaimed Green Africa tagged baggage securely in Arrival hall.
• Assist customers with luggage and direct those with irregularities to Duty Officers.
• Advise and assist customers on processing payments for excess baggage.
• Verify proper destination tagging before conveying baggage to Screening Points.
• Inspect baggage condition and handle damaged items per company policy.
• Process all Company Materials (COMATs) and RUSH bags for departing/arriving flights.
• Proactively identify and assist special needs customers (wheelchair, expectant mothers, infants, groups).
• Ensure no unattended baggage remains in check-in areas; adhere to security and weight limits.
• Coordinate with Check-in officers and Turnaround Coordinators to track unloaded baggage.

• OND or SSCE qualification (Required).
• Exceptional communication and interpersonal skills for diverse passenger interactions.
• High-level numeracy skills for accurate weight and payment processing.
• Strong attention to detail for security compliance and baggage integrity.
• Physical stamina suitable for active ground operations environment.
• Ability to work under pressure during peak flight schedules.
• Integrity and adherence to aviation security protocols.
• Willingness to work rotating shifts as required by airline operations.

How to Apply

Interested candidates should apply via Apply here.

Why This Job Might Be a Good Fit

This position is ideal for an entry-level candidate in Lagos, Port Harcourt, or Benin City seeking foundational exposure to aviation ground services with a growing domestic carrier. It offers structured training in safety-critical operations where precision and customer empathy directly impact flight efficiency and passenger satisfaction, providing a stable career pathway in Nigeria's expanding low-cost aviation sector without requiring prior industry experience.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.