This Customer Service Assistant role focuses on managing baggage handling and customer assistance at check-in and arrival areas for Green Africa Airways. The Assistant will capture accurate baggage weights, tag baggage with destination details, and handle baggage irregularities. Day-to-day work covers customer support at check-in desks, assistance for special needs passengers, and coordination with check-in officers and turnaround coordinators across Lagos, Port Harcourt, and Benin City.

• Job Location: Lagos, Port Harcourt – Rivers, Benin City – Edo
• Employment Type: Full-time
• Salary: Not stated

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. The company is a new carrier offering safe, reliable, and affordable air travel to a much broader group of customers, positioning itself as a significant contributor to the economic development of Nigeria and the African continent.

• Ensure accurate weights of baggage at the check-in desks are captured and processed
• Record and store unclaimed Green Africa tagged baggage at the Arrival hall in the store
• Assist customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
• Advise and assist customers on how to process payment for their excess baggage
• Ensure baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
• Ensure that baggage is in good condition before acceptance; any noticed damaged bag should be handled in line with Green Africa policy
• Record and process all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
• Promptly identify and assist customers with special needs (e.g., wheelchair customers, expectant mothers, mothers with infants, group travellers) before approaching the Check-in desk
• Ensure that no baggage is left unattended within the check-in area; check for suspicious baggage and adhere to security procedures and weight limits before tagging such bags
• Coordinate with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

• OND / SSCE
• Exceptional Communication and Interpersonal skills
• High-level numeracy skills
• Strong ability to pay attention to detail
• Attention to details
• Time management
• Good communication skill
• Customer Service Skills
• Problem solving
• Interpersonal relationship skill
• Teamwork

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer service experience who wants hands-on airline operations work rather than a desk-based role. Because the position covers baggage handling, special needs assistance, and security procedures, it builds practical airport service skills that transfer across airlines, ground handling, and travel services.

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