This Customer Service Intern role focuses on responding to customer inquiries and resolving product or service issues within a luxury retail environment. The Intern will support order processing, e-commerce requests, and shop floor customer picks while maintaining accurate customer records in CRM tools. Day-to-day work covers customer support, order tracking, and client relationship management in Lekki Phase 1, Lagos.

• Job Location: Lekki Phase 1, Lagos
• Employment Type: Internship (Contract)
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Customer Support

• Respond to customer inquiries via phone, email, chat, or in person
• Assist in resolving product/service-related issues promptly and professionally
• Follow up with customers to ensure satisfaction and issue resolution

Order & Payment Support

• Assist in processing customer orders and confirming transactions
• Support tracking, delivery updates, and handling returns/exchanges
• Work with the team to follow up on pending payments and confirmations

E-commerce & Shop Floor Assistance

• Provide support for e-commerce-related client requests
• Help with customer picks on the shop floor, ensuring smooth shopping experiences
• Update product and order information on internal systems when required

Client Relationship Management

• Maintain accurate customer records and interaction logs in CRM tools
• Provide feedback and suggestions based on customer needs and recurring issues
• Assist in categorising clients for follow-up and retention activities

Team Support & Collaboration

• Support senior staff with administrative and customer service tasks
• Work with colleagues to meet service targets and improve customer engagement
• Participate in customer service week activities, events, or training sessions

• A minimum of HND/Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field
• At least 6 months to 1 year of experience in customer service, customer support, retail, or a related role; internship experience is an added advantage
• Strong verbal and written communication skills
• Good interpersonal skills and a customer-focused attitude
• Basic computer skills and familiarity with Microsoft Office or Google Workspace
• Good organisational skills, attention to detail, and the ability to multitask
• Ability to work effectively in a fast-paced environment

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer service or retail experience who wants hands-on exposure to e-commerce and CRM within a luxury retail environment. Because the position covers order support, shop floor assistance, and client records, it builds practical customer experience skills that transfer across retail, e-commerce, and client services.

About This Listing
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Disclaimer
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