This Customer Service Intern role focuses on delivering support to customers within Jumia's e-commerce environment. The Intern will handle customer queries and follow-ups while applying strong communication and multitasking skills. Day-to-day work covers customer service and follow-up in Yaba, Lagos.

• Job Location: Yaba, Lagos
• Employment Type: Internship
• Salary: Not stated

Jumia is a leading e-commerce platform in Africa, built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers connect and transact, while Jumia Logistics enables the delivery of millions of packages through a network of local partners. With over 5,000 employees in more than 10 countries, Jumia is committed to creating sustainable impact and empowering a new generation.

The employer didn't break out specific responsibilities for this role. Duties for similar positions typically get outlined during the application or interview stage, so check the official listing for specifics.

• Minimum BSc degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus
• Ability to speak Hausa is a plus
• Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a graduate who wants hands-on customer service experience in a fast-paced e-commerce company rather than a traditional call centre. Because the position covers customer follow-up and multi-channel support, it builds practical service skills that transfer across e-commerce, retail, and customer experience roles.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs.

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections or outcomes.

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings in Lagos to find roles that match your skills.