A proactive and customer-focused Customer Support Officer is needed to manage customer interactions across phone, email, social media, and in-store inquiries. The role involves handling orders, resolving complaints, and delivering a seamless end-to-end customer experience.

· Job Location: Ikoyi, Lagos (on-site)
· Salary: ₦200,000 per month
· Employment Type: Full-time (on-site)
· Benefits: Not stated
· Application Deadline: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

· Manage customer inquiries across phone, WhatsApp, email, and social media platforms
· Accurately process, confirm, and track customer orders
· Handle customer complaints and ensure timely and effective resolution
· Maintain accurate customer records and order documentation
· Upsell products and promote current offerings to customers
· Coordinate with production and logistics teams to ensure smooth order fulfillment
· Deliver a consistent, professional, and positive customer experience across all touchpoints

· Bachelor's degree or equivalent relevant experience
· 2 to 4 years of customer service experience (hospitality experience is an advantage)
· Strong communication and interpersonal skills
· Familiarity with CRM tools and social media platforms
· Good organizational and multitasking abilities
· Problem-solving mindset with attention to detail

How to Apply
Interested and qualified candidates should send their CV to Thelma@workinnigeria.org

Why this job might be a good fit
This role is ideal for a customer-focused professional with 2 to 4 years of experience who enjoys managing multi-channel customer interactions and wants to work on-site in Ikoyi.